How to Add a Shared Inbox

Overview 

A shared mailbox allows multiple users to access and manage emails from a common email address. Before beginning these steps please ensure that you have the required permissions to add a shared mailbox and if you don't please enter a support ticket. 

Adding a Shared Mailbox in the New Outlook App

1. Sign in to Outlook: Open the new Outlook desktop app and sign in with your account.
2. Add Shared Mailbox:
   • Right-click your account name in the Folder pane.
   • Select Add shared folder or mailbox.
     
     
      
   • Enter the email address of the shared mailbox and click Add.
3. Access the Shared Mailbox: The shared mailbox will appear under the "Shared with me" folder in the Folder pane

Adding a Shared Mailbox in Classic Outlook

1. After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically appear in your Folder pane in classic Outlook.
   
   

Adding a Shared Mailbox in Outlook Web App

1. Sign in to Outlook Web App: Open Outlook Web App and sign in with your account.
2. Add Shared Mailbox:
   • Click on the ellipses tool to reveal additional inbox folder options and choose Add shared folder or mailbox.
     
     
      
   • Then enter the name of the shared inbox you'd like to add
     
     
      

Adding a Shared Mailbox in Outlook for Mac OS

1. While the Outlook app is open, select File, Open, then Shared Mailbox
   
   
    
2. Under the search for a person field, type the name of the Shared Mailbox to find it and add it to your Outlook client
   
   

Troubleshooting

If you are still having trouble trying to add a shared mailbox please click and follow this link listed below:

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#OfficeVersion=Classic_Outlook