How to Add a Shared Inbox

Overview 

A shared mailbox allows multiple users to access and manage emails from a common email address. Before beginning these steps please ensure that you have the required permissions to add a shared mailbox and if you don't please enter a support ticket. 

Adding a Shared Mailbox in the New Outlook App

  1. Sign in to Outlook: Open the new Outlook desktop app and sign in with your account.
  2. Add Shared Mailbox:
    • Right-click your account name in the Folder pane.
    • Select Add shared folder or mailbox.

      Outlook New add Mailbox
       
    • Enter the email address of the shared mailbox and click Add.
  3. Access the Shared Mailbox: The shared mailbox will appear under the "Shared with me" folder in the Folder pane

Adding a Shared Mailbox in Classic Outlook

  1. After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically appear in your Folder pane in classic Outlook.

    Shared inbox settings classic outlook

 

Adding a Shared Mailbox in Outlook Web App

  1. Sign in to Outlook Web App: Open Outlook Web App and sign in with your account.
  2. Add Shared Mailbox:
    • Click on the ellipses tool to reveal additional inbox folder options and choose Add shared folder or mailbox.

      Outlook web folder menu options
       
    • Then enter the name of the shared inbox you'd like to add

      add shared inbox message box

Troubleshooting

If you are still having trouble trying to add a shared mailbox please click and follow this link listed below:

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#OfficeVersion=Classic_Outlook

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